The European Call Centre Awards has been recognising and rewarding the best and most successful organisations in the contact centre industry for the past 14 years. The Awards are run in association with the market leading contact centre monthly magazine, Call Centre Focus and is the sister event to Europe's number one exhibition for call centre and contact centre professionals, Call Centre & Customer Management Expo, which runs at the NEC on the two days surrounding the Awards night.

Now in its 15th year, the ECCA has become a firmly established annual event, rewarding the individuals and companies that have made a real impact on the industry over the previous 12 months.

Twenty awards will be distributed on the night, recognising the quality performances of key individuals as well as the high levels of customer service, productivity and efficiency of the leading companies.

www.callcentreawards.co.uk