The UK's leading magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website ensures that readers are kept abreast of the very latest market news. Regular features include: the latest product releases, call centre profiles, opinion from and interviews with leading figures, detailed case studies, a letters page, events previews and a comprehensive careers section. In short, a one-stop-shop for call centre professionals everywhere.

Website: www.callcentre.co.uk